Customer Support / Sale Coordinator

Location Bangkok
Discipline Engineering
Salary 20-25K
Job startdate

Qualification and Job description
1. Bachelor degree in any field
2. Experience 1 - 2 years in any field
3. Good Command in English with Toeic Scores 600 up 
4. Enjoy operating the system and handle daily document
5. Can work under pressure and be patient
6. Have a service mind and understand customer's nature
7. Have a team work concept
8. Computer literacy, Excel skills (Vlook up/ If / Sorting) is preferable

1. Delivery control
1.1 To key in order (to system)
1.2 To monitor delivery on time and report to customer (order balance)
1.3 To negotiate with factory, to improve delivery delay
1.4 To contact supplier, forwarder and broker to arrange shipment
1.5 To confirm delivery to customer (Excel report/Email)
1.6 To cancel order according to customer's request

2. Price registration and control
2.1 To register new sales price into system
2.2 To Update sales price
2.3 To request price file
2.4 To issue Credit/Debit Note in case of wrong price update/sales to customer

3. Stock management
3.1 To upload forecast and monitor forecast delivery situation
3.2 To analyse forecast and customer demand trend
3.3 To return or transfer cargo to clear dead stock
3.4 To issue scrap proposal form
3.5 To purchase revise / return, D/N & C/N issue
3.6 PSAN (transferring stock)
3.7 To analyse slow moving stock and report to superior
3.8 To check physical inventory at warehouse

4. Problem solving
4.1 To settle every problem / request under own account
4.2 To visit customer for negotiating or solving any issues

CS job nature
1. Daily system operation as routine job
2. Daily correspondence by email and telephone call ( supplier in oversea Japan, Singapore, Malaysia,
China, Taiwan and factory in Lamphun, customer and internal organize)
3. Visit customer in case of delivery problem or request from customer

Benefits

·         Range of salary 23,620 THB with 1 – 2 years experience

·         Working hour

·         Mon - Fri

·         8:00 - 17:10

·         Voluntary Work From Home Monday and Friday

·         Bonus payment twice a year

·         Monthly Language allowance for English and Japanese

·         Monthly perfect allowance 500 THB

·         Medical fee 20,000 THB

·         Social security insurance

·         Group life insurance

·         Providence fund

·         Language courses (English & Japanese)

·         Activities such as company trip, new year party etc.

TOEIC Score Allowance

·         500 - 599 500

·         600 - 699 1500

·         700 - 749 2000

·         750 - 799 2500

·         800 and above 3000