IT Application Analyst

Location Thailand
Discipline IT and Tech
Job reference BBBH32187_1664853299
Salary Negotiable
Job startdate
Consultant email [email protected]


Responsibilities:

  • Troubleshoot daily technical issues for defined applications and perform root cause analysis of technical system issues
  • Escalation and reproduction of technical issues for the development team.
  • Actively Monitor the enterprise applications to ensure stability and performance and respond to production application incidents and maintain system uptime
  • Collect and document stats on application performance, problems and failures.
  • Manage relationships and coordinate work between different teams at different locations
  • Work with developers to understand impacts of changes
  • Technical back-end support and system ownership of defined applications
  • Demonstrated investigative and problem-solving skills
  • Execute, control and manage a schedule of planned releases to pre-production and production environments Provide on-going maintenance and support for existing applications
  • Provides technical support of business applications

Preferred skills:

  • Experience with ERP (Microsoft Dynamics AX4/AX2012/Navisio) and manufacturing systems
  • Microsoft environments and tools knowledge preferred (SCOM, SQL Management Studio, SharePoint) YAML, JSON knowledge
  • Familiarity with IT Service Management (ITIL) processes, especially incident management, problem management, and knowledge management
  • Strong oral and written English communication skills with business customers and technical teams through all levels of the organization