Responsibilities:
- Troubleshoot daily technical issues for defined applications and perform root cause analysis of technical system issues
- Escalation and reproduction of technical issues for the development team.
- Actively Monitor the enterprise applications to ensure stability and performance and respond to production application incidents and maintain system uptime
- Collect and document stats on application performance, problems and failures.
- Manage relationships and coordinate work between different teams at different locations
- Work with developers to understand impacts of changes
- Technical back-end support and system ownership of defined applications
- Demonstrated investigative and problem-solving skills
- Execute, control and manage a schedule of planned releases to pre-production and production environments Provide on-going maintenance and support for existing applications
- Provides technical support of business applications
Preferred skills:
- Experience with ERP (Microsoft Dynamics AX4/AX2012/Navisio) and manufacturing systems
- Microsoft environments and tools knowledge preferred (SCOM, SQL Management Studio, SharePoint) YAML, JSON knowledge
- Familiarity with IT Service Management (ITIL) processes, especially incident management, problem management, and knowledge management
- Strong oral and written English communication skills with business customers and technical teams through all levels of the organization