Job Descriptions:
• To responsible for the development of the Service organization, toward local and global initiatives and demands.
• To responsible for setting and managing the service budget and to create a local business plan and using it to realize the set goals.
• Develops in more detail, a local project execution plan and actively promotes the after sales policy.
• Draws up the annual Strategic and Operational Plan for Service and manages the corresponding Service Support functions and Spare Part Processes.
• Implements Best Practices as discussed with the General Manager or Sales Team.
• To jointly responsible, together with the local Management Team, for the operational and financial results of the Company.
• Responsible for imparting the values to the local service organization that in turn delivers the expected customer satisfaction thus securing the organization’s goals for growth, sales, and profit.
• Responsible for recruitment and dismissal of employees.
• Analyzes customer, technical market and competitor’s information, translates these and provides feedback for the service team and the rest of the internal organization.
Qualifications:
• Bachelor degree and technical competence in Electrical, Mechanic Engineering or related field.
• A minimum of 5 years of experience in refrigerating system
• Ability to diagnose and analyze mechanical, electrical, and application issues
• Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
• Experienced with quality and performance monitoring processes
• Good communication in English language