Job Description
- Working toward creating a positive environment and improve user experience online.
- Managing and safeguarding content effectively on digital platforms.
- Respond to user inquiries with high quality, speed, empathy, and accuracy.
- Understand and remain up-to-date with client policies and guidelines
- Resolve inquires according to defined policies and procedures.
- Fulfill base productivity and quality requirements.
Job Responsibility - Fresh Graduate to 6 months of experience in calls center are encouraged to apply.
- Ability to work on holidays and weekends, including rotational shifts as directed by their team.
- Able to speak and read Japanese language and English.
o Japanese Nationality (Native)
o Thai Nationality (N2) - Passion for ensuring a world class user support experience.
- Quick learner and adaptable to learn new processes, concepts and skills.
Training - Individuals are provided paid training (typically 3-4 weeks or 4-6 weeks upon joining), depending on the group supported.
- During the training and initial ramp-up period, individuals will work day hours as determined by the team. Thereafter, you will transition to your respective schedule.
Remuneration & Benefits - Paid Leave and Sick Leave, Maternity Leave, Medical Reimbursement, Hospitalization & Surgical Insurance coverage
- Buyout
