Responsibilities
Overseeing Customer Service team to provide customer servicing and timely delivery to both domestic and global customers.
Work closely with local and global sales team in meeting customers' requirements.
Collaborate with other departments; eg: Production, Supply Chain, etc. to ensure smooth delivery to customers. Timely communication to relevant departments to resolve challenges.
Planning, coordinating and monitoring the receipt order and dispatch of goods to meet on lead time requirements and on-time delivery.
Take ownership of customers' issues, follow up and provide solutions.
Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
Align with Company growth's strategies and plan, set up department's priorities and deliverables. Involve in departmental budgeting.
Lead, coach and manage customer service team to ensure delivery of high quality customer service and sharing of good practice.
Provide on-the-job training to the team to upskill knowledge on pricing, products launch and shipping regulations.
Responsible to hire, train and performance management Customer Service team to ensure meeting of Key Performance Indicators (KPIs).
Lead process optimization as part of continuous improvement initiative. Involve in local / regional /global projects and contribute as local lead.
Ensure compliance practice in accordance to Company's policies or procedure for product transit or delivery.
Communicate with stakeholders outside of Thailand.
Producing daily /weekly /monthly reporting and statistics to Senior management.
Qualification
Bachelor's degree in Business Administration or related subjects.
Minimum of 8 years of related experiences in similar capacity with team management responsibility.
Experience in dealing with overseas /global customers would be an added advantage.
Those who have been working in manufacturing environment would be a plus.
Dynamic, independent, down-to-earth, a good solutions provider.
Strong leadership with consultative approach. Experience in team integration and change management.
Customer-focused with experience in collaborative closely with key customers.
Good stakeholders management and able to communicate with Senior Management.
Strong Analytical ability; analyses complex data, identify trends and variances and recommend solutions.
Understanding of Customer Supply Chain and inventory management concepts.
Strong and proven relationship builder; good at working cross functionally and at all levels.
Strong sense of responsibility and ability to work under pressure.
Excellent communication, influencing and presentation skills to develop strong relationships.
High proficiency in English communication -both verbal and written.
Advanced Microsoft Excel skills, experience in ERP system could be an added advantage.
Interested candidates please send your application letter with resume, current and expected salary with contact details to:
Manpower Thailand - Eastern Seaboard Branch
143/165 Moo 12, T.Nong-prue, A.Banglamung Chonburi 20150
Tel. 033-135014 ext.3405 or 089-2739854
Attn: Ms.Jaru Sritin - Recruitment Consultant
