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Aftersales Service Manager - Automotive Business

Location: Huai Khwang District
Salary: Negotiable

Main Responsibilities:

•    Lead and manage the aftersales service operation, ensure and increase the profitability
     of the service operation and maintaining high level of customer service in country level.
•    Dealership assessments, evaluating the channel partners spare part sales & service
     processes, with a focus on total customer satisfaction.
•    Ensure optimal productivity, efficiency, utilization in aftersales service performance
     through effective business processes, appropriate deployment of staff and good customer
•    Monitoring customer complaints, field concerns and quality issues, working for problem
     resolution coordinating with central After Sales Team.
•    Warranty administrations and failed part inspection at channel partners.
•    Implement best practices among the channel partners so as to constantly improve
     workshop operations and report back factory for results and course correction.
•    Oversee all aspects of the service operation including the operating budget and
     managing a team of both technical and customer service staff.
•    Analyze channel partner performance, identify areas of improvements, devise and
     implement strategies to improve channel partners performance.

•    Bachelor’s degree or higher in Engineering, Business or relate.
•    At least 8 years working experience in after sales, spare part warranty and network
     development for 2 wheels automotive industry.
•    Strong technical background, awareness of consumer laws in the country.
•    Strong interpersonal relationship skills, problem solving, result-oriented and customer
•    Good English communication skill.

• หางานฝ่ายขาย

Client Contact

หากต้องการสอบถามข้อมูลเพิ่มเติมเกี่ยวกับการบริการ การสรรหาพนักงาน สามารถติดต่อได้ผ่านทางเจ้าหน้าที่ โทร 0 2634 7291 หรือกรอกข้อมูลตามแบบฟอร์มด้านล่าง เมื่อทางบริษัทได้รับข้อมูลจากทางท่านแล้วจะ รีบดำเนินการติดต่อกลับทันที ขอบพระคุณที่ติดต่อ ทางทีมงาน ManpowerGroup

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