Job Description
Takes responsibility for the development, exploitation and maximization of the account penetration and profitable growth of assigned key customers in the F&B Industry for in Thailand, Cambodia, Laos, Myanmar.
* Generates knowledge on the customer's specific strategy and its political and business environment.
* Analyses customer's markets, position and needs and investigates for specific business opportunities for customer related
product and solution portfolio.
* Defines and implements the account business plan (3 to 5 years).
* Prepares customer contacts and builds and maintains a sound customer focused network, on all relevant hierarchical levels.
* Builds value oriented offers.
* Generates customer specific products and solution portfolio concepts, if suitable across all relevant businesses.
* Initiates, facilitates and contributes to contract negotiations for products, projects and service or solution assignments.
* Manages customer complaints as point of escalation, if necessary.
* Manages assigned organizational unit(s) and leads and / or coordinates dedicated management and staff.
Job description
Responsibility for the Regional Key Customer: Account Analysis and Transparency
- Analyzes Key Customer´s market, business targets & strategy, issues, needs, processes, value chain and key business drivers and effectively
transfers this knowledge to the Siemens organizations and Regions. - Represents the Key Customer to the Siemens organizations and ensures a unified approach towards the Key Customer.
- Evaluates the Key Account potential for Siemens and the account penetration.
- Is responsible for the achievement of the defined Key Account business targets.
- Develops a unified 3-5 years Key Account strategy based on the Key Customer analysis in close cooperation with the relevant Siemens
organizations and with the virtual KAM team. - Aligns the Siemens business planning of the respective Siemens organizations with the strategic goals of the Key Customer.
- Develops and maintains the Account Business Plan (ABP) according to the Account Development Process (ADP).
- Aligns the Account Development Strategy with the CAM/GAM team, if applicable.
- Agrees upon the necessary resources with the relevant Siemens organizations.
- Builds/maintains sustainable relationships with the appropriate Key Customer´s decision makers.
- Facilitates and plans relationships on executive and senior levels with the Key Customer´s and Siemens´ management.
- Drives Executive Relations Program (ERP).
- Additionally builds up an informal network.
- Native Thai speaker, fluent in English spoken and business writing
