After Sales & Retail Operations Manager - Auto service (150K)

Location Bangkok
Discipline Customer Service
Salary 120K-160K
Job startdate

Qualifications:

• 10 years of experience in after sales operations with proficiency creating reports, optimizing processes, training new hires, and managing dashboards

• Bachelor's degree required; technical or business-related field preferred.

• Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact.

• Advanced Excel skills with a strong understanding of CRM applications and email marketing strategies.

Requirement

• Support the sales team with process improvement, measurement, tracking and analytics relevant to their functional areas

• Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards

• Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.

• Assist with on-boarding and training new sales talent.

• Improve store environment and customer satisfaction

• Maintaining the CRM and other sales tools