Application Support (Regular)

Location Bangkok
Discipline IT and Tech
Job reference BBBH43014_1699521848
Salary Negotiable
Job startdate ASAP
Consultant email [email protected]


  • Bachelor's degree or higher in Computer Engineering, Computer Science, Information Technology or in a related field.
  • At least experience 1-3 years in Application Support or related fields.
  • Having skill on SQL statements (Query, Stored procedure, Function)
  • Good attitude with service-mind.
  • Ability to quickly gain new system skills and to work with new technologies.
  • Strong communication skills to interact with users of varying technical backgrounds.
  • Flexibility to adapt to changing priorities and handle multiple tasks.
  • Fluent in Thai and English, both oral and written


  • Managing and maintaining the application service.
  • Responding to customer / business user inquiries that escalate from Tier-1 support team.
  • Coordinating with other technical teams in troubleshooting and resolving service incidents.
  • Log, track, and manage support tickets in accordance with established procedures and service level agreements (SLAs).
  • Maintain SLA, application availability, capacity and performance KPI
  • Oversee development and updates of help sheets, usage guides, and FAQ lists for end users.