Area Service Manager - Thailand

Location Thailand
Discipline Engineer
Job reference BBBH25194_1642045020
Salary Negotiable
Job startdate
Consultant email nontawat.b@manpower.co.th

Responsibilities:

  • Dealership assessments, evaluating the channel partners spare part sales & service processes, with a focus on total customer satisfaction.

  • Ensuring that the channel partners maintain their profitability by covering various aspects of business like service vehicle reporting, spare parts operations, warranty operations etc.

  • Ensuring channel partner's service infrastructure and readiness for new product launches.

  • Analyze channel partner's performance, identify areas of improvements, devise and implement strategies to improve channel partners performance.

  • Ensure channel partner's operations as per laid down policies and work towards providing quality aftermarket experience to customers through channel partner.

  • Implementing Service standards and monitoring its effectiveness.

  • Country MIS preparation, reporting and monitoring

  • Monitoring field issues and reporting to the central After Sales Team.

  • Monitoring customer complaints, field concerns and quality issues, working for problem resolution coordinating with the central After Sales Team.

  • Capturing voice of customers through surveys and implementing customer feedback and recommending the same to factory for desired modifications.

  • Execute Campaigns as per plant instruction and ensure kill ratio in line with plant instructions.

  • Warranty administrations and failed part inspection at channel partners.

  • Impart training on new models, refresher courses to channel partners.

  • Conducting competency tests to identify training needs of channel partner personnel.

  • Implement best practices amongst the channel partners so as to constantly improve workshop operations and report back factory for results and course correction.

  • In-use bike mapping to support channel partners in identifying service network expansion.

  • Ensuring that the channel partner and dealers are meeting the targets by ensuring timely off take of spare parts.

  • Mentoring dealer teams to improve their skills in Inventory management and to achieve optimum turnover rate.

  • Service marketing, conducting camps and other activities to win back lost customers and thereby increasing service load and service & parts revenue.

  • Post sales survey with customers, capturing and resolving the concerns and issues within early vehicle usage.

  • Organizing Service camps for products at market stands as enabler for creating assurance of product and to improve customer connect and service retention.

  • Participation and Support in Rides, Events etc and collect product feedback.

Qualified candidates may click "Apply" to send your resume and current photo

Application should contain with application letter in English), complete resume detail of education, experiences, qualifications, current and expected salary, contact address, phone number and e-mail address attached with relevant documents and 1 recent photograph to the following details;

more information

Contact: Mr. Nontawat at +66 2 631 0464 Ext. 2107