Assistant Call Center Manager

Location Bangkok
Discipline Customer Service
Salary 35-45K
Job Start Date -

​Location : Viphavadi 60

Responsibilities :

• Training, coaching and leading call center representatives as they provide support for customers.

• Ensuring staff members are achieving desired service levels and taking corrective action, as needed.

• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize. Efficiency and customer satisfaction.

• Taking on other tasks or projects to support employees, and call center operations.

Qualification :

• At least 5 years’ experience of Call center or Customer Service field.

• Experience in Avaya System is advantage. (Avaya call center system)

• Proven experience of managing day to day performance of call center team.

• Excellent communication skills across channels, problem-solving skills, ability to work independently and find answers.

• Have good attitude, service mind and interpersonal skill (Contact with Customers)

• Able to drive and have Driver License

• Have computer skill (Microsoft Excel, Word and PowerPoint)