Content Reviewer (Chinese Language)

Location Thailand
Discipline IT and Tech
Job reference BBBH40308_1693799542
Salary THB30000.00 - THB40000.00 per annum
Job startdate
Consultant email [email protected]

Content Reviewer - Chinese Language
Bangkok, Thailand

Job Responsibilities:

  • Control content to ensure that decisions are made in the online environment accurately and precisely and in accordance with the client's policies and standards
  • gaining a thorough awareness of and familiarity with the client's policies and requirements
  • reviewing editorially and user-generated content, which may include but is not limited to text, photos, audios, and videos
  • Examine delicate material, possibly containing gruesome or otherwise upsetting text, videos, or photos.
  • identifying chances for development and answers to issues
  • Analyse content to find out if it complies with criteria, then quickly flag it for action.
  • Check the reported material in accordance with the deadlines and quality criteria established
  • Recognise trends and patterns, and escalate problems that don't follow the rules
  • Utilise market-specific knowledge and insights to identify and consider potential solutions to enhance user community support
  • Make sure to achieve daily KPIs.
  • oversees the proper execution of the process in Service Operations
  • the capacity to become familiar with using internal customer tools
  • Keep a high level of confidentiality while meeting deadlines that are quite rigorous.

Skills and Experience:

  • Min a Graduate or Diploma
  • 0-3 years' experience
  • Excellent written, reading & spoken communications skills in Chinese Language is required as the candidate needs to deal with contents written in Chinese and Liaise with Mandarin Speaking Clients and Customers.
  • Good communications skills in English.
  • Online community experience and exposure
  • Experience with confidential information collection and management (preferable)
  • Ability to work independently
  • Experience with social networking (or similar programs) Internet Savvy
  • Interested in social media and current events (trending topics, viral news etc.)
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Be organized and able to manage time and tasks efficiently
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Have a neutral mindset towards different content that needs classification, regardless of the content itself
  • Result-oriented, self-motivated, independent and inquisitive
  • Able to thrive in a fast-paced and team oriented environment
  • Excellent analytical and research skills