Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Qualification:
- Bachelor's or Master's degree of Business Administration or related.
- Although this area of work is open to all graduates, candidates with a Bachelor's degree in accountancy and finance, business and management, and the law would be preferred.
- Strong administrative skills and an aptitude for using IT software.
- Good verbal and written communication skills and Commercial awareness.
- Meticulous attention to detail and the ability to work well under pressure.
- Interpersonal skills and the ability to work with people at all levels and Influencing skills.
- Excellent organization and time management and an ability to take initiative.
- Experience in Customer Service minimum 5 years with Skill Sets of.
- Excellence Order management => Handle Order Request Delivery date & Order Confirmation date
- Customer Focus & Service mind => Represent Customer perspective
- Communication Skill => Customer Negotiation, Logical and Polite
- Proactive to gain new orders => Proactive to follow up orders (be Eloquent)
- Know Customer from Orders & Sales Analysis => Possible to be Customer's consultant/ Partner
- English - Good for Listening & Speaking (Response Domestic & Export Customers)
- Good mindset & can-do attitude
- Preferable - Logistic & Freight Transportation Management, Loading & Transportation Optimization Setting, Route Consolidation, Truck & Container handling.
