Customer Service Manager (Plastics product) @Rayong

Location Rayong
Discipline Customer Service
Job reference BBBH25062_1641467695
Salary 70,000 - 90,000 per month
Job startdate ASAP
Consultant email jaru.s@manpower.co.th

Responsibilities

  • Overseeing Customer Service team to provide customer servicing and timely delivery to both domestic and global customers.

  • Work closely with local and global sales team in meeting customers' requirements.

  • Collaborate with other departments; eg: Production, Supply Chain, etc. to ensure smooth delivery to customers. Timely communication to relevant departments to resolve challenges.

  • Planning, coordinating and monitoring the receipt order and dispatch of goods to meet on lead time requirements and on-time delivery.

  • Take ownership of customers' issues, follow up and provide solutions.

  • Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.

  • Align with Company growth's strategies and plan, set up department's priorities and deliverables. Involve in departmental budgeting.

  • Lead, coach and manage customer service team to ensure delivery of high quality customer service and sharing of good practice.

  • Provide on-the-job training to the team to upskill knowledge on pricing, products launch and shipping regulations.

  • Responsible to hire, train and performance management Customer Service team to ensure meeting of Key Performance Indicators (KPIs).

  • Lead process optimization as part of continuous improvement initiative. Involve in local / regional /global projects and contribute as local lead.

  • Ensure compliance practice in accordance to Company's policies or procedure for product transit or delivery.

  • Communicate with stakeholders outside of Thailand.

  • Producing daily /weekly /monthly reporting and statistics to Senior management.

Qualification

  • Bachelor's degree in Business Administration or related subjects.

  • Minimum of 8 years of related experiences in similar capacity with team management responsibility.

  • Experience in dealing with overseas /global customers would be an added advantage.

  • Those who have been working in manufacturing environment would be a plus.

  • Dynamic, independent, down-to-earth, a good solutions provider.

  • Strong leadership with consultative approach. Experience in team integration and change management.

  • Customer-focused with experience in collaborative closely with key customers.

  • Good stakeholders management and able to communicate with Senior Management.

  • Strong Analytical ability; analyses complex data, identify trends and variances and recommend solutions.

  • Understanding of Customer Supply Chain and inventory management concepts.

  • Strong and proven relationship builder; good at working cross functionally and at all levels.

  • Strong sense of responsibility and ability to work under pressure.

  • Excellent communication, influencing and presentation skills to develop strong relationships.

  • High proficiency in English communication -both verbal and written.

  • Advanced Microsoft Excel skills, experience in ERP system could be an added advantage.


Interested candidates please send your application letter with resume, current and expected salary with contact details to:

Manpower Thailand - Eastern Seaboard Branch
143/165 Moo 12, T.Nong-prue, A.Banglamung Chonburi 20150
Tel. 033-135014 ext.3405 or 089-2739854
Attn: Ms.Jaru Sritin - Recruitment Consultant