Customer Service Representative - Vietnamese speaking

Location Bangkok
Discipline Manufacturing Industrial
Job reference BBBH40999_1693302511
Salary THB35000 - THB45000 per month + Package salary
Job startdate
Consultant email [email protected]


  • Contribute to a world-class Customer Service function within a fast-paced and highly-collaborative environment, driving improvements across company's major Customer Service-related metrics, namely NPS, time-to-serve, and an exceptional level of customer experience during every interaction.

  • This is a broad role, encompassing activities outside of typical Customer Service functions such as purchasing, and international order management from vendors across the world.

  • The Customer Service representative is responsible for delighting our customers at every touch point, and for enabling company to deliver on its aspiration to be a hassle-free supplier to do business with, and includes, but is not limited to the following day-to-day activities.

  • Contributing to a culture of customer service excellence at every interaction through effective handling of inbound customer enquiries (phone and email), including order management, credit and return requests, complaints and general enquiries.

  • Escalate customer enquiries as necessary to the relevant contacts to ensure customers are delighted with our escalation management approach.

  • Support the purchasing process for stock replenishment, sample replenishment and customer backorder fulfilment.

  • Contribute to improvements to current business processes and practices, ensuring a constantly-evolving approach to servicing customer requirements.

  • Responding to customers for sample requests and coordinating requests for quotes (RFQ's). Daily RFQ entry in internal quote system.

  • Use of CRM platform for opportunity management and customer case management.


  • Ensure customer service excellence by driving company's Net Promoter Score (NPS) performance.

  • Contribute to a world class Customer Service operation by delivering against key SLAs consistently, including Purchase Order processing, complaint responses, complaint resolution, and minimizing credit and return rates.

  • Continuously drive time-to-serve (number of days from receiving an order to shipping it to the customer) improvements through efficient management of customer enquiries.

  • Participate in an exceptionally safe working environment by proactively identifying, reporting and resolving hazards.

  • Contribute to an exceptional customer experience through consistent reductions to the credits and returns rate.


  • Company's business systems (MSS, BPCS)

  • Microsoft Office software (D365, Outlook, Word, Excel)

  • Good in Vietnamese, Thai and English both spoken and written.

  • An obsession with delighting customers o Competent in problem solving, time management and decision making.

  • Highly motivated with exceptional communication skills.

  • Conflict resolution skills.

  • Strong computer skills across all applicable work related application.

  • Health and safety focusใ

Interested candidates please send your update resume, current and expected salary with contact details to:

ManpowerGroup Thailand - Eastern Seaboard Branch
44/59 Room no.302 Moo 11, T.Nong-prue, A.Banglamung Chonburi 20150
Contact Khun Jaru Sritin (Professional and Executive Consultant)
Telephone no. 033-049599 ext.3405 or 089-2739854

Manpower recruitment license No.Chobor.03/2554
Ref: BH40999