Customer Service Supervisor (Oversea sales, B2B)

Location Rayong
Discipline Customer Service
Job reference BBBH34666_1675744840
Salary THB35000 - THB45000 per month
Job startdate
Consultant email jaru.s@manpower.co.th

Responsibilities:

  • Overseeing Customer Service team to provide customer servicing and timely delivery to oversea customers.

  • Work closely with global sales team in meeting customers' requirements.

  • Collaborate with other departments; eg: Production, Supply Chain, etc. to ensure smooth delivery to customers. Timely communication to relevant departments to resolve challenges.

  • Planning, coordinating and monitoring the receipt order and dispatch of goods to meet on lead time requirements and on-time delivery.

  • Take ownership of customers' issues, follow up and provide solutions.

  • Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.

  • Align with company growth's strategies and plan.

  • Lead, coach and manage customer service team to ensure delivery of high quality customer service and sharing of good practice.

  • Provide on-the-job training to the team to upskill knowledge on pricing, products launch and shipping regulations.

  • Lead process optimization as part of continuous improvement initiative. Involve in local / regional /global projects and contribute as local lead.

  • Ensure compliance practice in accordance to Company's policies or procedure for product transit or delivery.

  • Producing daily /weekly /monthly reporting and statistics to Senior management.


Qualifications:

  • Bachelor's degree in Business Administration or related subjects.

  • Minimum of 5 years of related experiences in similar capacity with team management responsibility.

  • Experience in dealing with overseas /global customers would be an added advantage.

  • Dynamic, independent, down-to-earth, a good solutions provider.

  • Strong leadership with consultative approach. Experience in team integration and change management.

  • Customer-focused with experience in collaborative closely with key customers.

  • Strong analytical ability; analyses complex data, identify trends and variances and recommend solutions.

  • Understanding of Customer Supply Chain and inventory management concepts.

  • Strong and proven relationship builder; good at working cross functionally and at all levels.

  • Strong sense of responsibility and ability to work under pressure.

  • Good communication and presentation skills to develop strong relationships.

  • Good command in English both verbal and written.

  • Advanced Microsoft Excel skills, experience in ERP system could be an added advantage.


Interested candidates please send your update resume, current and expected salary with contact details to:

ManpowerGroup Thailand - Eastern Seaboard Branch
143/165 Moo 12, T.Nong-prue, A.Banglamung Chonburi 20150
Contact Khun Jaru Sritin (Professional and Executive Consultant)
Telephone no. 033-135014 ext.3405 or 089-2739854

Manpower recruitment license No.Chobor.03/2554
Ref: BH34666