Overseeing Customer Service team to provide customer servicing and timely delivery to oversea customers.
Work closely with global sales team in meeting customers' requirements.
Collaborate with other departments; eg: Production, Supply Chain, etc. to ensure smooth delivery to customers. Timely communication to relevant departments to resolve challenges.
Planning, coordinating and monitoring the receipt order and dispatch of goods to meet on lead time requirements and on-time delivery.
Take ownership of customers' issues, follow up and provide solutions.
Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
Align with company growth's strategies and plan.
Lead, coach and manage customer service team to ensure delivery of high quality customer service and sharing of good practice.
Provide on-the-job training to the team to upskill knowledge on pricing, products launch and shipping regulations.
Lead process optimization as part of continuous improvement initiative. Involve in local / regional /global projects and contribute as local lead.
Ensure compliance practice in accordance to Company's policies or procedure for product transit or delivery.
Producing daily /weekly /monthly reporting and statistics to Senior management.
Qualifications:
Bachelor's degree in Business Administration or related subjects.
Minimum of 5 years of related experiences in similar capacity with team management responsibility.
Experience in dealing with overseas /global customers would be an added advantage.
Dynamic, independent, down-to-earth, a good solutions provider.
Strong leadership with consultative approach. Experience in team integration and change management.
Customer-focused with experience in collaborative closely with key customers.
Strong analytical ability; analyses complex data, identify trends and variances and recommend solutions.
Understanding of Customer Supply Chain and inventory management concepts.
Strong and proven relationship builder; good at working cross functionally and at all levels.
Strong sense of responsibility and ability to work under pressure.
Good communication and presentation skills to develop strong relationships.
Good command in English both verbal and written.
Advanced Microsoft Excel skills, experience in ERP system could be an added advantage.
Interested candidates please send your update resume, current and expected salary with contact details to:
