Main Requirements:
- Must speak English fluently and be a native Mandarin speaker.
- Must have a customer service mindset.
Responsibilities:
- Help customers order online.
- Assist customers promptly through phone calls and email.
- Handle payments and protect customer information.
- Help prevent harm to the company's reputation and keep customers loyal.
- Report urgent issues when needed.
- Collaborate with team members to improve customer service.
- Share suggestions to enhance service quality.
- Attend training to stay updated.
- Meet company and client goals.
- Follow company and client rules.
