Customer Success Specialist (Mandarin Speaking)

Location
Discipline Banking and Finance
Job reference BBBH47038_1713522428
Salary Negotiable
Job startdate ASAP
Consultant email [email protected]

Main Requirements:

  • Must speak English fluently and be a native Mandarin speaker.
  • Must have a customer service mindset.

Responsibilities:

  • Help customers order online.
  • Assist customers promptly through phone calls and email.
  • Handle payments and protect customer information.
  • Help prevent harm to the company's reputation and keep customers loyal.
  • Report urgent issues when needed.
  • Collaborate with team members to improve customer service.
  • Share suggestions to enhance service quality.
  • Attend training to stay updated.
  • Meet company and client goals.
  • Follow company and client rules.