Customer Success Specialist - (Traditional Chinese Speaking)

Main Requirements:

• Must speak English fluently and be a native Chinese speaker.
• Must have a customer service mindset.

Responsibilities:

• Help customers order online.
• Assist customers promptly through phone calls and email.
• Handle payments and protect customer information.
• Help prevent harm to the company's reputation and keep customers loyal.
• Report urgent issues when needed.
• Collaborate with team members to improve customer service.
• Share suggestions to enhance service quality.
• Attend training to stay updated.
• Meet company and client goals.
• Follow company and client rules.