Head of Customer Quality Assurance

Location Thailand
Discipline Manufacturing Industrial
Job reference BBBH31735_1663568878
Salary Negotiable
Job startdate ASAP
Consultant email napak.d@manpower.co.th

Head of Customer Quality Assurance
The Head ofCustomer Quality Assurance assures the company meets the customer needs. She/He monitor customer feedback and corrective actions and make improvements to adjust the quality systems based on this feedback. In addition, they take a key part in customer meetings and present the quality roadmap.

  • Overall responsibility for Quality activities across the business.

  • Create and implement best practice quality vision, strategy, policies, processes, and procedures to aid and improve business performance.

  • Ensure that quality strategies and processes are in place to meet business objectives and operational needs in terms of price, quality, and delivery targets, enabling the company to function and compete effectively in the market and sustainably.

  • Lead the team to handle customer complaints and customer communication.

  • Actively lead the reduction of Customer, Warranty, Cost of Quality and in-house scrap, and waste

  • Be the leading person responsible for quality issues in solving quality and process problems

  • Support APQP and PAPP. Ability to work well with the corporate R&D and project managers to ensure all key project milestones are launched successfully.

  • Assist in continuous improvement activities throughout the business, ensuring that problems are prevented, and that customer requirement are met with any problems resolved effectively and economically.

  • Maintain effective communication with key levels in the organization.

  • Develop the Quality Management System further, update procedures, and train team members where required.

  • Maintain procedures and processes to IATF16949, ensuring companywide compliance, legal and customer specifications, and standards.

  • Regular quality review meeting with program manager on quality issue.

  • Considerable and diverse demonstrable experience of leading a quality function with a proven track record in strategic quality leadership, delivering effective quality strategies, policies, processes and

  • Proven project management and quality experience.

  • Experience in operating and influencing at a strategic level.

  • Knowledge and technical understanding of automotive processes, components, and manufacturing technics

  • Ensure milestones are approved after achieving the requested goal

  • Work with process engineers and R&D staff on ECR, UL, and safety issues.

  • Process Owner for QM System, Non-Conformance, Customer Complaints, Audits, Continues Improvement.


  • Bachelor's degree or higher in Engineering major or any related major.

  • Have at least 15 Years+ of relevant experience in the overall the customer quality assurance.

  • Excellent verbal and written communication (English and Thai).

  • Familiar with Kanban, LEAN manufacturing, and Agile methodologies and well understood in Statistical Process Control and tools.

  • Fast learner, good listening skills, high leadership capability.