Troubleshoot daily technical issues for defined applications and perform root cause analysis of technical system issues
Escalation and reproduction of technical issues for the development team.
Actively Monitor the enterprise applications to ensure stability and performance and respond to production application incidents and maintain system uptime
Collect and document stats on application performance, problems and failures.
Manage relationships and coordinate work between different teams at different locations
Work with developers to understand impacts of changes
Technical back-end support and system ownership of defined applications
Demonstrated investigative and problem-solving skills
Execute, control and manage a schedule of planned releases to pre-production and production environments Provide on-going maintenance and support for existing applications
Provides technical support of business applications
Experience with ERP (Microsoft Dynamics AX4/AX2012/Navisio) and manufacturing systems
Microsoft environments and tools knowledge preferred (SCOM, SQL Management Studio, SharePoint) YAML, JSON knowledge
Familiarity with IT Service Management (ITIL) processes, especially incident management, problem management, and knowledge management
Strong oral and written English communication skills with business customers and technical teams through all levels of the organization