IT Application Analyst (Microsoft Dynamics AX4/AX2012/NAV)

Location Bangkok
Discipline IT
Salary 65-85K+ Benefits + Annual Bonus
Job startdate
Consultant email nuttha.n@th.experis.com

Responsibilities:

  • Troubleshoot daily technical issues for defined applications and perform root cause analysis of technical system issues

  • Escalation and reproduction of technical issues for the development team.

  • Actively Monitor the enterprise applications to ensure stability and performance and respond to production application incidents and maintain system uptime

  • Collect and document stats on application performance, problems and failures.

  • Manage relationships and coordinate work between different teams at different locations

  • Work with developers to understand impacts of changes

  • Technical back-end support and system ownership of defined applications

  • Demonstrated investigative and problem-solving skills

  • Execute, control and manage a schedule of planned releases to pre-production and production environments Provide on-going maintenance and support for existing applications

  • Provides technical support of business applications

Preferred skills:

  • Experience with ERP (Microsoft Dynamics AX4/AX2012/Navisio) and manufacturing systems

  • Microsoft environments and tools knowledge preferred (SCOM, SQL Management Studio, SharePoint) YAML, JSON knowledge

  • Familiarity with IT Service Management (ITIL) processes, especially incident management, problem management, and knowledge management

  • Strong oral and written English communication skills with business customers and technical teams through all levels of the organization