Location : Klongtoei
RESPONSIBILITIES :
• Provide L1 support for Autoliv Electronics plants globally as a main activity and support the rest of the other L1 colleagues from Asia
• Involved in the communication process – inform the management for critical outages and keep the rest of the colleagues updated;
• Collaborates closely with the regional and global teams to resolve the incidents and request based on defined KPIs
• Part of Crisis situations to document all received complains, coordinate the testing with the users after the services are restored and provide feedback to the global/regional teams.
• Responsible for the Termination process for the users based on predefined procedure
• Perform UAT for IT side when required by the IT Manager or by the IT Team Lead
REQUIREMENTS :
• Bachelor Degree /University Degree IT or Computer Science area
• IT troubleshooting skills
• Strong English skills
• IT Customer Service Experience
• Customer focused