IT Manager

Location Bangkok
Discipline IT and Tech
Job reference BBBH34822_1676259346
Salary Negotiable
Job startdate
Consultant email [email protected]


  • Manages Incidents, Services Requests through various communication channels providing support to meet the needs of the business.

  • Captures and maintains accurate case details for each process to enable greater shared knowledge and reporting.

  • Develops solutions and or workarounds using problem solving techniques in order to restore service as quickly as possible.

  • Understand user requirements and develop solutions.

  • Identifies and promptly allocates unresolvelscases as appropriate to ensure progression, advises users of actions taken.

  • Deploy PC's and Laptop's Network, proactively resolves any faults that may be observed during this process.

  • User management (creation, reset passwords) for all business applications following pre-defined.

  • Manage Software deployments.

  • Install and connect equipment and any program which requested.

  • Exercise control over firewalls and data safety, maintenance, back-up and cleaning.

  • Ensure on down time of system due to IT system issues.

  • Prepare training guides and step by step documentation on various knowledge base articles and deployment procedures

  • Delivers reports on case information to management.

  • Maintain accurate records of IT Fulfillment requests are kept.

  • IT system purchase and set-up.

  • IT Store Control

  • IT equipment issuance.

  • Provides the business out of hour's emergency technical support.

  • Any other duties as may reasonably be requested by the supervisor.


  • Bachelor's Degree in Computer Science, Information Technology or related field.

  • 8 - 10 years experience in IT support and systems administration.

  • Good interpersonal, communication, problem-solving skills, punctuality, team player, flexibilit self-learning.

  • Ability to maintain and support computer hardware, and software including Microsoft Windows Operating System, Microsoft Office, Business Applications and Network Infrastructure.

  • Good command of English, spoken and written.

  • Ability to learn new IT technology