Job responsibilities
• Monitor ticket systems (ITSM and ServiceNow) as on-call duty
• Investigate requests
• Gather more information if need
• Resolve issue/request
• Example of on-call request
• MuleSoft Application issue such as application is missing, error handler
• Operational request such as remove / restart application, access problem
• Pipeline request such as build/deploy fail
• Software installation issue (focusing on Any point Studio, Java, and Maven
• Work on improvement or team backlog
• Example of improvement
• Improve Installation process
• Improve repeated request/issues by implementing automation or self-healing
• Example of team backlog
• Implement backend API
• Implement ADO package for CI/CD pipeline
Professional qualifications
• Identify, analyze and develop interfaces and integration flows using Mule ESB Any point platform including Mule Runtime, Connectors, Design Center and API
• Have a good understanding of the Mule ESB product features and its technology platform
• Experience in working in a CI/CD environment and familiar with DevOps principles
• Basic understanding of Java knowledge
• English Communication - fair