- Manage staffs who support our IT Operation support service including consult, coaching and support training efforts
- Support change management at the Operation level and Services level
- Apply a structured methodology, dispatch to suitable engineer and lead change management activities
- Create WP/actionable deliverables for the core change management plans and complete change management assessments
- Identify, analyze and prepare risk mitigation tactics
- Support communication efforts and Assess the change impact
- Define and measure success metrics and monitor change progress, track and report issues to upper level
Bachelor's degree of Computer Engineering, Computer Science, Information Technology, Electrical Engineering, or Telecom Engineering - At least 5 years in managing network support operation team
- Strong understanding of how people go through a change and the change process
- In-depth understanding of Routing and Switching and communication protocols (mainly TCP/IP), routing protocols
- Experience with and knowledge of ITIL, change management principles, methodologies and tools
- Strong Technical experience with Cisco L2,L3 switch
- Technical experience with Cisco Wireless Controllers and Aruba 7010 Wireless Controllers/ClearPass
- Strong Technical experience with Next-Generation Firewall Palo-Alto, Fortinet, Cisco and Checkpoint
- Hand-on experience with Load Balance/Fortigate, Proxy and Velocloud/Viptela SD WAN
- Good communication in English language.
- Excellent leadership and mentoring skills.
- Problem solving and root-cause identification skills and must be a team player and able to work collaboratively with others
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