Report to: CEO (Owner is Dr.) Subordinates: 3-4 Branch Manager
Working Hrs.: M - F, 10.00 - 19.00 hrs.
**Require personal laptop to work.**
Job descriptions: This position is responsible for team and business management. You will have to drive the business to grow by setting strategy and ensuring implementation down action with measurable outcome aiming to enhance the seamless customer experience to an excellent level, ensuring people training and development. You will have to strategize, plan, manage, evaluate, monitor and report throughout the work process
Management:
Create a strategy, action plan, evaluation plan to achieve the target in terms of customer experience, sales, people development and customer loyalty
Coordinate with marketing team, and lead team to the same direction
Maximize sales performance and revenue to ensure sustainable business growth.
Operation Part:
Set up strategy, protocol, training process and key metrics for clinic managers & branches staff to ensure achieving the target in terms of customer experience, sales, and customer loyalty
Set up strategy to recruit more new customers, retain and activate existing customers, and recall lapsed customers
Create standard operation procedure(SOP), provide training and coaching to develop sales and service performance for staffs
Ensure staff capability in service excellence to increase their productivity.
Set the standard of service and image of the company in line with company objectives
Visit clinic branches in order to monitor, improve the standard for all staffs.
Provide visit report weekly and monthly to acknowledge H/O team.
Ensure seamless customer experience from pre-visit (online) to visit and post-visit (offline) with Standard operation workflow.
Manage and collect customer data to support marketing team, eg. Photographing
Assist PR to hospitalize Key Opinion Leaders (KOLs) when visiting.
Collect, Track, and summarize the customer satisfaction, and propose the feedbacks & solutions.
Appraise the staff performance according to individual KPIs and constantly give feedbacks.
Recruit new staff when required in line with company's requirement to ensure sufficient manpower.
Organize clinic manpower both staffs and doctors to meet demand.
Facilitate the on-boarding process of new staffs, orientation, training , clothing , etc.
Other tasks assign by CEO.
Qualifications:
Thai nationality, 30 - 40 years old
Bachelor's Degree
At least 3 years' experience in Customer Service field of Hotel chain / Aesthetic Clinic or other sales-related industry
Experience in working with many chains/ many branches
