Job Title: Operation Manager
Location: Bangkok, Thailand

Key Responsibilities:
1. Store and Branch Operations Management

Oversee daily operations to ensure product and service quality across all store branches.
Develop and implement efficient operational plans to optimize store performance.
Ensure alignment with brand standards in every aspect of store operations

2. Coordination with Franchise Headquarters

Act as the main liaison between local operations and the franchise origin for SOPs, beverage recipes, raw material specifications, promotional strategies, and operational plans.
Interpret and localize operational procedures and brand guidelines for effective implementation by the local team.
Coordinate rollouts of new menu items or campaigns as assigned by the brand origin.
Monitor and report on performance indicators as requested by the head office.

3. Team Leadership and Development

Recruit, train, and mentor store and operations staff to ensure they represent the brand effectively.
Manage employee work schedules, monitor performance, and provide feedback and coaching.
Facilitate training sessions, including those based on materials or sessions provided by the franchise owner.

4. Cost Control and Sales Strategy

Analyze sales and cost performance to optimize profitability and support financial planning.
Prepare operational reports and recommend action plans to management.
Oversee raw material procurement, including imported key ingredients and locally sourced items.
Monitor usage and reduce waste to maintain cost efficiency.

5. Quality Assurance and Hygiene Control

Ensure product taste, hygiene, ingredient storage, and service processes meet brand standards.
Regularly audit store environments and ensure adherence to operational and hygiene SOPs.
Maintain consistency in store presentation, customer interaction, and product delivery.

6. Brand Image and Marketing Support

Collaborate on local marketing activities and support promotional campaigns.
Ensure all visual elements, including signage, menus, and digital content, reflect the brand's identity.
Align local marketing execution with overall brand guidelines and contribute to long-term branding strategies.

Qualifications:

Bachelor's degree in Business Administration, Management, or a related field.
Minimum of 3-5 years of experience in franchise operations within the food & beverage industry.
Prior experience working with international brands or beverage chains is highly preferred.
Strong leadership, communication, and cross-functional coordination skills.
Proficiency in English or another second language to support inter-regional communication.
Willingness to travel to store locations as required.
Entrepreneurial mindset with the ability to take initiative, solve problems independently, and drive business improvements.