Process Trainer (Mandarin and English)

Location Bangkok
Discipline Customer Service
Job reference BBBH30021_1658309789
Salary THB42000.00 - THB60000.00 per annum
Job startdate ASAP
Consultant email anuwat.t@manpower.co.th


Responsibilities

  • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training.
  • Provide coaching and developmental feedback and readiness recommendations
  • Utilize effective presentation and facilitation skills including creative training techniques and using a variety of training delivery modalities in a classroom environment
  • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
  • Accountable for achieving individual training performance metrics
  • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
  • Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
  • Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
  • Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures



Job Specification

  • Native or bilingual or full professional proficiency in Mandarin<assigned> language. <Vietnamese>, <Indonesia Language> , <Japanese>, < Korean>
  • Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
  • Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Ability to perform multi-task, prioritize, and meet timelines on deliverable
  • Self-starter, sense of urgency, and works well under pressure
  • Strong attention to detail



Working Hours: 9:00am-6:00pm, 5 days/week with rotation day-off
Work location: Bhiraj Tower Bangna (Near BTS Bangna)
Salary: Bht 42,400 to Bht 60,000 (depending on the language skill and experience)
Contact Person: ,