Job Responsibilities

Oversee the full lifecycle of new business implementations, from verbal confirmation through to execution, ensuring consistent communication and alignment with client expectations.
Manage multiple concurrent projects, coordinating tasks and timelines to align with approved goals and delivery schedules.
Convert strategic business needs into structured, executable project plans.
Guide and coordinate the activities of cross-functional teams responsible for project delivery.
Review, validate, and approve operational procedures and documentation (SOPs).
Supervise and endorse the rollout of training programs aligned with implementation goals.
Drive change initiatives, partnering with relevant teams to manage transition impacts effectively.
Ensure seamless handover from initial ramp-up to steady-state operations.
Build strong working relationships with internal teams and external partners, ranging from frontline operations to senior stakeholders.
Collaborate with operational leaders to maintain compliance with processes throughout each phase of the project.
Proactively work with project leaders to identify and mitigate risks and address issues as they arise.

Qualifications & Experience:

A degree in engineering, logistics, or a related discipline.
At least 5 years of hands-on experience in operations or managing complex project rollouts.
Strong grasp of project execution frameworks and change management practices.
Skilled in stakeholder engagement, with the ability to navigate and resolve conflicts diplomatically.
Capable of developing actionable solutions through critical thinking and structured planning.
Highly organized with meticulous attention to detail and follow-through.
Solid understanding of project financials, including budgeting and performance tracking.
Excellent communicator, confident in presenting ideas and updates to customers and leadership teams.
Strong communication in English