Retails Operations Manager (120K-150K)

Location Thailand
Discipline Sales
Job reference BBBH24070_1637307828
Salary Negotiable
Job startdate
Consultant email

This position is responsible for developing and managing operations program for Global Retail Division within the Operations function. Operations program includes development and implementation of policies and procedures; development and management of operational expense budgets; development and implementation of labor model; support of development and implementation of field incentive program; support of loss prevention program; management of new store openings, remodels and closings; management of store maintenance program; management of external vendor relationships; management of cross- functional partnerships at corporate and field; support of corporate/operational initiatives (e.g., Distribution, IT, marketing); development and implementation of operational training program and approach to share best practices and drive operational improvements in stores.

  • Develop and implement policies and procedures.
  • Develop and manage operational expense budgets.
  • Develop and implement labor model.
  • Support loss prevention program.
  • Manage new store openings, remodels and closings.
  • Manage external vendor relationships (e.g., Supplies).
  • Foster strong, collaborative working relationships with key cross-functional partners at corporate and in the field.
  • Support corporate/operational initiatives (e.g., Distribution, IT, marketing, legal, HR) by facilitating implementation approach.
  • Develop and implement operational training program and approach to share best practices and drive operational improvements in stores.
  • Manage store operation (O&O); finance (cash collection & reconciliation), inventory management (stock take, inventory adjustment), HR (sourcing for candidates, arranging for interview, WorkDay management, Payroll verification, headcount planning & budgeting), IT (Promotion setting in POS, Non-sales merchandise inventory tracking), Logistics (stocks delivery & returns planning).


  • Degree in Business or Marketing with 5 years of significant experience in Sales and Retail Operations Management
  • Strong drive with sound business/commercial acumen skills
  • Exemplary planning and execution skills: establish plans, manage and improve process, drive team execution
  • Superior analytical skills, proficient with numbers and interpretation
  • Good business development and negotiation skills
  • High impact communication and influencing skills
  • Strong problem-solving and decision-making skills
  • Ability to build relationships and deal with multiple partners
  • Ability to lead, coach and engage teams