Service Engineer 45K / Automation Machinery / Rayong

Responsibility:

• Answer incoming support requests by email and phone

• Connect to machines worldwide and assist the client in machine operation, troubleshooting and Software training

• Assist customers to complete Technical Assistance Forms and RMAs

• International travel at short notice to support customer breakdowns

• Overtime to align with customer schedule

• Installing new machine systems and high-pressure pumps for Automotive, metal, stone and glass cutting industries

• Training client on machine operation, CAD software programming and basic PM

• Maintaining all aspects of equipment during PM or emergency breakdowns

• Assisting Production department with machine faults

• Machine Cutting samples for Sales and Marketing

• Assisting during Exhibitions - machine installation and removal from exhibition

• Center and customer demonstrations of equipment to potential clients

• Completing timesheets, checklists, and service report

• Produce instructions for customers and other staff on how to check for and repair faults

• Produce training videos for PM services and Software functions

• Other duties as assigned

Qualification:

• Electro-Mechanical Engineer with Engineering degree or higher vocational

• Cutting Machine / CNC / or laser machinery experience

• Experience in Field service and customer training is an advantage

• Own car and obtain driving license, willing to travel upcountry areas

• Personal Skills

• Strong problem solving and willingness to help clients

• Can find solutions for difficult problems under pressure

• Professional Manner, Methodical, Patient

• Takes pride in one's work and appearance

Qualified candidates, please contact K. Patsakorn 081-104-8993 Mon - Fri