Manage service/field engineers' workload to ensure efficient, safe and organized activities.
Instruct, direct, motivate, supervise and monitor the performance of service engineers and field service.
Overall responsibility for all assigned project deliverables including but not limited to hardware, financial and commercial outputs, dispute management, customer satisfaction and on time delivery.
Responsible for effective spare parts processing and expediting.
Participate and actively support company initiatives.
Familiar with the risks and hazards within the activities and processes involved in the roles and procedures.
Achieve the sales target, selling the maintenance service after sales, spare part, replacement pumps to the customer.
Creating action plan and forecast team performance.
Leading, Monitoring and Evaluating team performance productivity, train and coach team members and monitor their performance to achieve KPIs.
Train customers and other engineers on the technique.
Present a professional image, support and promote brand values at all times.
Ensure operation support provided is able to meet service commitment and customer requirement.
Investigating and solving customers' problems which may be complicated or long-standing problems.
Coordinating with several departments to solve, close the problems, complaints, process improvement.
Ensure that processes are efficient and cost-effective.
Ensure compliance with corporate policies and procedures.
Bachelor degree in Electrical Engineering, Mechanical Engineering or Related field.
Minimum 5-6 years experience of Services & repair and maintenance of Pumps, Valves, Compressors & Rotating equipment plus 3 years management experience.
People skills, teamwork and collaboration
Analytical thinking and Problem solving skills
Excellent customer service
Excellent oral and written communication skills
Open approach to travel.
Interested candidates please send your update resume, current and expected salary with contact details to:
ManpowerGroup Thailand - Eastern Seaboard Branch
143/165 Moo 12, T.Nong-prue, A.Banglamung Chonburi 20150
Contact Khun Jaru Sritin (Professional and Executive Consultant)
Telephone no. 033-135014 ext.3405 or 089-2739854
Manpower recruitment license No.Chobor.03/2554