Assist local and oversea customers about the technical questions which submitted by email or direct phone call to factory.
Handle daily customer inquiries by using system (Zendesk) and remote support to customers
Act as an admin of the After Sales Support - APAC desk by recognizing and recording error frequencies for assigning the ticket to the right support Service manager or related departments.
Act as an admin of the Warranty claim system to check the warranty period and claim as per customers required to Thailand Warranty System.
Reporting crucial issues to his superior.
Support on onsite technical training.
The Technical Service Representative, Thailand, provides technical support to a wide variety of customers, including service companies, coin store owners, route operators, distributors, homestyle customers & special accounts.
The position is responsible for providing technical support by email and phone call on all types of equipment.
To service, service parts and warranty items. Service mangers will support on the technical information to this Technical Service Representative
Qualifications:
Minimum 3 years' experience in customer handling or Technical Service Call Center is preferred.
Minimum 1 year experience in commercial appliance repair. Experience servicing commercial laundry equipment (washers and dryers) is preferred.
High degree of computer skills, including experience using Microsoft Office Excel, Word and SAP
Service mind, understand customer issue and willing to assist.
Strong ability to work independently and manage workload effectively.
Strong verbal and written communication skills in Thai and English is must.
Ability to understand product manual, installation manual and troubleshooting manual.
Have some background in electricity, mechanics, and electronics.
Ability to work with others, being assertive and diplomatic.
Willingness to learn new things, such as product information or new software handling.
Must be able to travel up to 25 % + time.
ManpowerGroup Thailand - Eastern Seaboard Branch 143/165 Moo 12 T. Nong-prue, A. Banglamung Chonburi 20260 Attn: K. Nantawan Racha Tel: 033 - 135014 Ext. 3408 Nantawan.r @manpower.co.th www.manpower.th.com
