Technical Support Engineer

Join a forward-thinking international company as a Technical Support Engineer, where you'll be the go-to expert for remote troubleshooting and technical guidance across the region. This is a key role in delivering exceptional customer service through both digital support and occasional field interventions.

• Provide remote technical support and troubleshooting through phone, email, and digital platforms
• Diagnose issues and guide customers with step-by-step solutions to minimize equipment downtime
• Escalate complex problems to technical specialists or managers when required
• Deliver after-hours hotline support for urgent technical cases
• Conduct occasional on-site visits for inspections, root cause analysis, and combustion fine-tuning
• Maintain accurate service records in CRM systems (e.g., IFS, SmartPlant) to ensure service efficiency
• Collaborate with internal teams to improve support processes and share technical insights

• Bachelor's degree in Mechanical, Electrical, Mechatronic, Automation Engineering, or related field
• Minimum 5 years of experience in technical service, customer support, or field troubleshooting
• Strong understanding of technical documentation, including P&ID, electrical diagrams, and PLCs (Siemens S7 required)
• Proficiency in MS Office and CRM tools; experience with remote diagnostics is a plus
• Fluent in English (spoken and written); additional languages and strong teamwork skills are a plus