Technical Support Representative
Assist local and oversea customers about the technical questions which submitted by email or direct phone call to factory.
Act as an admin of the After Sales Support - APAC desk for assign the ticket to the right support Service manager or department.
Act as an admin of the Warranty claim system to check the warranty period and claim as per customers required to Thailand Warranty System.
Support on onsite technical training
Minimum 3 years' experience in customer handling or Technical Service Call Center is preferred.
Minimum 1 year experience in commercial appliance repair. Experience servicing commercial laundry equipment (washers and dryers) is preferred.
High degree of computer skills, including experience using Microsoft Office Excel, Word and SAP.
Service mind. Understand customer issue and willing to assist.
Strong ability to work independently and manage workload effectively.
Strong verbal and written communication skills in Thai and English is must.
Mechanical and electrical skills
Ability to understand product manual, installation manual and troubleshooting manual.
Have some background in electricity, mechanics, and electronics.
Ability to work with others, being assertive and diplomatic
Must be able to travel up to 25 % + time.
ManpowerGroup Thailand - Eastern Seaboard Branch
143/165 Moo 12 T. Nong-prue, A. Banglamung Chonburi 20260
Attn: K. Nantawan Racha
Tel: 033 - 135014 Ext. 3408
Cell phone 0811048990