Technical Support Representative

Location Thailand
Discipline Customer Service
Job reference BBBH32352_1665485345
Salary THB60000 - THB70000 per month
Job startdate
Consultant email nantawan.r@manpower.co.th

Technical Support Representative

(Chonburi)

Job Description:

  • Assist local and oversea customers about the technical questions which submitted by email or direct phone call to factory.

  • Act as an admin of the After Sales Support - APAC desk for assign the ticket to the right support Service manager or department.

  • Act as an admin of the Warranty claim system to check the warranty period and claim as per customers required to Thailand Warranty System.

  • Support on onsite technical training

Qualifications:

  • Minimum 3 years' experience in customer handling or Technical Service Call Center is preferred.

  • Minimum 1 year experience in commercial appliance repair. Experience servicing commercial laundry equipment (washers and dryers) is preferred.

  • High degree of computer skills, including experience using Microsoft Office Excel, Word and SAP.

  • Service mind. Understand customer issue and willing to assist.

  • Strong ability to work independently and manage workload effectively.

  • Strong verbal and written communication skills in Thai and English is must.

  • Mechanical and electrical skills

  • Ability to understand product manual, installation manual and troubleshooting manual.

  • Have some background in electricity, mechanics, and electronics.

  • Ability to work with others, being assertive and diplomatic

  • Must be able to travel up to 25 % + time.

ManpowerGroup Thailand - Eastern Seaboard Branch

143/165 Moo 12 T. Nong-prue, A. Banglamung Chonburi 20260

Attn: K. Nantawan Racha

Tel: 033 - 135014 Ext. 3408
Cell phone 0811048990

Nantawan.r @manpower.co.th

www.manpower.th.com