Customer Quality Service Manager

Customer Quality Service Manager Position:
Job Description:

• Handle customer complaints with professional protocol for better customer satisfaction and Net Promoter Score (NPS).
• Drive corrective and preventive measures for further insurance no repeat issue with proper and robust system.
• Cooperate with internal and external stakeholders to ensure customer and business partner satisfy the handling process.
• Cooperate with global, regional, and local organizations to deliver overall quality performance according to best quality principle.
• Cooperate with operations for defect reduction program to achieve zero defect principle.
• Listen to the customer queries professionally and solve them.
• Deal with the customers via applicable communication channels and coordination with local team.
• Look after the customer Quality Performance and update predefined regular status.
• Buildup good customer relationship and good network to solve complaints quickly and professionally.

Qualifications:

• Bachelor's degree and/or Master's degree in Engineering or related fields.
• Experienced at least 10 years in industrial business.
• Experienced at least 5 years in Customer Quality Service in a manufacturing business type.
• Fluent in English.
• Good interpersonal and effective communication, collaborative manner.
• Able to be independent, and strong leadership.
• Fluent in analytic skill by having statistical analysis tool competency.
• Experience in Food or Packaging quality compliance systems are advantage.
• Good computer skills (Excel, Word, Power Point).

Interested candidates please send your application letter with resume, current and expected salary with contact details to: norachat.w@ manpower.co.th
Attn: Mr. Norachat Wungpingchai - Professional & Executive Consultant
44/59 Moo 11, Nong-prue, Banglamung, Chonburi 20150
Tel. 033 - 135014 ext.3403 or 081-1048698
Manpower recruitment license No.Chobor.03/2554