Customer Quality Service Manager Position:
Job Description:
- Handle customer complaints with professional protocol for better customer satisfaction and Net Promoter Score (NPS).
- Drive corrective and preventive measures for further insurance no repeat issue with proper and robust system.
- Cooperate with internal and external stakeholders to ensure customer and business partner satisfy the handling process.
- Cooperate with global, regional, and local organizations to deliver overall quality performance according to best quality principle.
- Cooperate with operations for defect reduction program to achieve zero defect principle.
- Listen to the customer queries professionally and solve them.
- Deal with the customers via applicable communication channels and coordination with local team.
- Look after the customer Quality Performance and update predefined regular status.
- Buildup good customer relationship and good network to solve complaints quickly and professionally.
Qualifications:
- Bachelor's degree and/or Master's degree in Engineering or related fields.
- Experienced at least 10 years in industrial business.
- Experienced at least 5 years in Customer Quality Service in a manufacturing business type.
- Fluent in English.
- Good interpersonal and effective communication, collaborative manner.
- Able to be independent, and strong leadership.
- Fluent in analytic skill by having statistical analysis tool competency.
- Experience in Food or Packaging quality compliance systems are advantage.
- Good computer skills (Excel, Word, Power Point).
Interested candidates please send your application letter with resume, current and expected salary with contact details to: norachat.w@ manpower.co.th
Attn: Mr. Norachat Wungpingchai - Professional & Executive Consultant
44/59 Moo 11, Nong-prue, Banglamung, Chonburi 20150
Tel. 033 - 135014 ext.3403 or 081-1048698
Manpower recruitment license No.Chobor.03/2554
