Customer Relations Executive (Japanese Speaking)

Location Thailand
Discipline Customer Service
Job reference BBBH30100_1658736862
Salary Negotiable
Job startdate
Consultant email jurairat.s@manpower.co.th


Responsibilities

  • Responsible for customer relationships after the sale process is complete.

  • Develop customer relations strategy, improve tenant's database to ensure customers are satisfied with company product and service.

  • Build and maintain long-term relationships with tenants to ensure customer satisfaction and engagement.

  • Expedite the resolution of customer problems and complaints to maximize satisfaction.

  • Monitor lease to ensure all leased are renewed prior to lease expiration

  • Negotiate renewal rental rate and close deal.

  • Act as point of contact for complaints and escalate issues as appropriate

  • Follow up any issues and keep tenants report of any progress to make sure all tenant problems have been resolved.

  • Assist tenants for building handover and takeover.

  • Work with marketing and engineering team to translate customer needs into technical design for product and service improvement.


Qualifications

  • Bachelor's degree or Higher in MBA, Marketing, Business Administration or other related fields. (GPA > 3.00)

  • Excellent communication in English (TOEIC 700)

  • Good communication in Japanese (N1 or N2)

  • At least 3 years working experiences in customer services or related fields.

  • Pleasant personality and interpersonal skills, service minded and outgoing.

  • Excellent presentation skill,

  • Possess Leadership skill and Teamwork Oriented.

  • Problem Solving and Critical Thinking Skills, Negotiate Skills

  • Flexible, able to work outside office hours if required.



Interested candidates please send your update resume, current and expected salary with contact details to:

ManpowerGroup Thailand - Eastern Seaboard Branch
143/165 Moo 12, T.Nong-prue, A.Banglamung Chonburi 20150
Contact no. 033-135014 ext.3414 or 081-104-8842
Contact person Khun Jurairat Srimala - Recruitment Consultant

Manpower recruitment license No.Chobor.03/2554
Ref: BH30100