Customer Relations Executive (Japanese Speaking)

Responsibilities

• Responsible for customer relationships after the sale process is complete.

• Develop customer relations strategy, improve tenant's database to ensure customers are satisfied with company product and service.

• Build and maintain long-term relationships with tenants to ensure customer satisfaction and engagement.

• Expedite the resolution of customer problems and complaints to maximize satisfaction.

• Monitor lease to ensure all leased are renewed prior to lease expiration

• Negotiate renewal rental rate and close deal.

• Act as point of contact for complaints and escalate issues as appropriate

• Follow up any issues and keep tenants report of any progress to make sure all tenant problems have been resolved.

• Assist tenants for building handover and takeover.

• Work with marketing and engineering team to translate customer needs into technical design for product and service improvement.

Qualifications

• Bachelor's degree or Higher in MBA, Marketing, Business Administration or other related fields. (GPA > 3.00)

• Excellent communication in English (TOEIC 700)

• Good communication in Japanese (N1 or N2)

• At least 3 years working experiences in customer services or related fields.

• Pleasant personality and interpersonal skills, service minded and outgoing.

• Excellent presentation skill,

• Possess Leadership skill and Teamwork Oriented.

• Problem Solving and Critical Thinking Skills, Negotiate Skills

• Flexible, able to work outside office hours if required.

Interested candidates please send your update resume, current and expected salary with contact details to:

ManpowerGroup Thailand - Eastern Seaboard Branch
143/165 Moo 12, T.Nong-prue, A.Banglamung Chonburi 20150
Contact no. 033-135014 ext.3414 or 081-104-8842
Contact person Khun Jurairat Srimala - Recruitment Consultant

Manpower recruitment license No.Chobor.03/2554
Ref: BH30100