Job Description:
- Direct and supervise retail staff across several retail outlets to ensure they meet set objectives.
- Provide training to retail employees to develop their skills and enhance their job performance.
- Ensure compliance with company policies and procedures.
- Provide solutions that address performance issues in a timely and effective manner.
- Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele.
- Contact store managers and other retail staff to communicate relevant information.
- Mentor and motivate sales staff to put in their best in order to achieve financial goals.
- Develop and implement budget and plans for retail operations.
- Visit retail establishments to ensure efficient and effective management as well as high performance sales.
- Develop policies for the merchandising of goods in retail stores.
- Monitor inventory levels to determine the need for stock supply at each retail outlet.
- Set and regulate product pricing using results of market and demand analysis.
- Ensure compliance with health/safety policies and procedures at retail sites.
- Listen to customer complaints to address & resolve their issues.
- Evaluate operational and financial records to determine sales performance of a retail store.
- Reviewing, improving, and implementing effective merchandising related with SOPs.
- Analyzing reports associated with retail stores, wholesales, and Ecommerce.
- Performing various other ad-hoc tasks or projects as assigned.
- Establish an effective working level engagement with Affiliates partners.
Skills & Experience:
- Education and Training: To become a retail operations manager, you require a Bachelor's degree in business management, business administration, business studies, or in a similar field.
- A minimum of 5-10 years of experience District and Area Operations in Retail Sales and Customer Service is also required for this position.
- A team player with good interpersonal skills, leadership skills, and a strong business acumen.
- Strong analytical skills and comprehensive understanding of retail business.
- Able to work in a fast pace and multi-tasking environment.
- Excellent interpersonal and communication skills, both written and verbal in English
- Has experience with importing products and dealing with principle.
