Job Description

Installing and configuring hardware, software, systems, networks.
Monitoring and maintaining the computer systems and network.
Maintain reasonable discipline and decorum in the Help Desk area.
Responding promptly to service requests and troubleshooting technical issues.
Respond to users' concerns via telephone, e-mail, video conference promptly and efficiently.
Providing technical support to all employees across the office.
Assigning IT devices to new employees following company policy.
Managing IT tickets on Jira.
Perform other functions or projects, which may be assigned by upper level.

Qualifications:

Bachelor's degree in Computer Science, IT, Technology, Software Engineering, or a related field (or equivalent experience).
Minimum 2 years of experience in an IT support, IT Helpdesk role.
Have experience in telephone support of external customers in resolving the specific problems will be advantage.
Have experience with Microsoft Operating Systems and IT Applications.
Able to communicate in English.