Senior Helpdesk Support (BTS Thonglor)

Location Bangkok
Discipline IT and Tech
Job reference BBBH45201_1713429956
Salary Negotiable
Job startdate
Consultant email [email protected]

Job Description

  • Installing and configuring hardware, software, systems, networks.
  • Monitoring and maintaining the computer systems and network.
  • Maintain reasonable discipline and decorum in the Help Desk area.
  • Responding promptly to service requests and troubleshooting technical issues.
  • Respond to users' concerns via telephone, e-mail, video conference promptly and efficiently.
  • Providing technical support to all employees across the office.
  • Assigning IT devices to new employees following company policy.
  • Managing IT tickets on Jira.
  • Perform other functions or projects, which may be assigned by upper level.


  • Bachelor's degree in Computer Science, IT, Technology, Software Engineering, or a related field (or equivalent experience).
  • Minimum 2 years of experience in an IT support, IT Helpdesk role.
  • Have experience in telephone support of external customers in resolving the specific problems will be advantage.
  • Have experience with Microsoft Operating Systems and IT Applications.
  • Able to communicate in English.