Job Description
- Installing and configuring hardware, software, systems, networks.
- Monitoring and maintaining the computer systems and network.
- Maintain reasonable discipline and decorum in the Help Desk area.
- Responding promptly to service requests and troubleshooting technical issues.
- Respond to users' concerns via telephone, e-mail, video conference promptly and efficiently.
- Providing technical support to all employees across the office.
- Assigning IT devices to new employees following company policy.
- Managing IT tickets on Jira.
- Perform other functions or projects, which may be assigned by upper level.
Qualifications:
- Bachelor's degree in Computer Science, IT, Technology, Software Engineering, or a related field (or equivalent experience).
- Minimum 2 years of experience in an IT support, IT Helpdesk role.
- Have experience in telephone support of external customers in resolving the specific problems will be advantage.
- Have experience with Microsoft Operating Systems and IT Applications.
- Able to communicate in English.
