Senior Manager Operations (80-100K)

Location Bangkok
Discipline
Job reference BBBH36380_1682692315
Salary Negotiable
Job startdate
Consultant email aornpreeya.f@manpower.co.th

Our client is Leading Global of Travel & Servise company business

Looking for "Senior Manage - Operation (Back office)"

candidate as qualification below;

Salary: 80,000 - 100,000 THB
Location: Near BTS & MRT - Sukumvit
Annual Leave: 15 days
Office base: 100%

Key Responsibility

  • Manage overall operational responsibilities of back office accountability for process and SLA adherence, revenue, profitability, customer delight; and overall responsibility for relationship management with Immigration / Embassy department of Thailand

  • Strong in HR opration

Job Description:

  • Overall responsibility of the BACK OFFICE operations within the country. Ensure smooth functioning of the business unit & undertake direct responsibility for the BACK OFFICE's profitability.

  • Improve quality and efficiency of the BACK OFFICE and lead new process roll-outs as per the Organizational requirement

  • Ensure BACK OFFICE's profitability and achievement of revenue targets (EBITA) set support with support functions (HR, Finance, Administration)

  • Control & maintain BACK OFFICE's Budgets (Revenue & Resources).

  • Ensure compliance to all existing processes and meet the defined SLA's

  • Ensures that the Teams are mentored & work towards adherence of all SOP's/ processes, required to be complied with, from an Organizational & ISO perspective.

  • Ensure compliance to all existing processes and meet defined Service Level Agreements.

  • Control & maintain Unit's expense budget and allocated resources

  • Ensure conduct of Product & Process Training to all staffs on a regular basic through coaching and development

  • Manage staff efficiency and productivity

  • Maintain high level of staff productivity and efficiency [Qualitative & Quantitative]

Qualification

  • Bachelor's degree or higher in Business Administration or HR Management

  • Experience: 6 - 10 years' of experience preferably in Travel and Tourism or Service industry

Knowledge & Key Skills:

  • Proficiency in MS office

  • Adaptability and presence of mind to handle complaints and escalations

  • Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

  • Language - Ability to read write and speak fluently, especially in English

  • Knowledge of an additional international language would be very helpful (region specific language can be advantage)

Interested candidates please send your application letter with resume, current and expected salary with contact details to 095-719-2839 or more information
Aornpreeya.f [@] Manpower.co.th ติดกัน

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