Our client is Leading Global of Travel & Servise company business
Looking for "Senior Manage - Operation (Back office)"
candidate as qualification below;
Salary: 80,000 - 100,000 THB Location: Near BTS & MRT - Sukumvit Annual Leave: 15 days Office base: 100%
Key Responsibility
Manage overall operational responsibilities of back office accountability for process and SLA adherence, revenue, profitability, customer delight; and overall responsibility for relationship management with Immigration / Embassy department of Thailand
Strong in HR opration
Job Description:
Overall responsibility of the BACK OFFICE operations within the country. Ensure smooth functioning of the business unit & undertake direct responsibility for the BACK OFFICE's profitability.
Improve quality and efficiency of the BACK OFFICE and lead new process roll-outs as per the Organizational requirement
Ensure BACK OFFICE's profitability and achievement of revenue targets (EBITA) set support with support functions (HR, Finance, Administration)
Control & maintain BACK OFFICE's Budgets (Revenue & Resources).
Ensure compliance to all existing processes and meet the defined SLA's
Ensures that the Teams are mentored & work towards adherence of all SOP's/ processes, required to be complied with, from an Organizational & ISO perspective.
Ensure compliance to all existing processes and meet defined Service Level Agreements.
Control & maintain Unit's expense budget and allocated resources
Ensure conduct of Product & Process Training to all staffs on a regular basic through coaching and development
Manage staff efficiency and productivity
Maintain high level of staff productivity and efficiency [Qualitative & Quantitative]
Qualification
Bachelor's degree or higher in Business Administration or HR Management
Experience: 6 - 10 years' of experience preferably in Travel and Tourism or Service industry
Knowledge & Key Skills:
Proficiency in MS office
Adaptability and presence of mind to handle complaints and escalations
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
Language - Ability to read write and speak fluently, especially in English
Knowledge of an additional international language would be very helpful (region specific language can be advantage)
Interested candidates please send your application letter with resume, current and expected salary with contact details to 095-719-2839 or more information Aornpreeya.f [@] Manpower.co.th ติดกัน
you can click "Apply" via jobsDB if you confirm to apply promptly.
