Team Leader (Thai/English)

Location
Discipline Customer Service
Job reference BBBH30065_1658483077
Salary Up to THB39000.00 per annum + RM 7,300 in Malaysai
Job startdate ASAP
Consultant email anuwat.t@manpower.co.th

Role & Responsibilities:

- Responsible for team mentoring.

- Keep track of schedule adherence. Providing real time Floor Support to agents taking calls.

- Handling the Escalation and Supervisor calls/sessions and taking Tier 1 calls for specific duration to keep yourself updated on the process knowledge

- Motivating the team members to achieve targets set by the company taking the key metrics into consideration.

- Knowledge sharing and addressing issues of associates through floor walking, live call barging and providing feedback, coaching on the real time/historic basis.

- Taking regular pre and post shift huddles discussing high and low pointers.

- Providing Floor support to agents and providing other assistance

Essential Skills / Expertise required:

- Age: 32 – 38

- Bachelor's degree or higher in any fields.

- Good command of English

- Good understanding of system resources and allocation Flexible to work.

- Open to work in rotating shifts and weekends

- Ability to work under pressure

- Result and target oriented with team management and coaching skills

- Proficiency in employee development to assist employees in meeting the Performance Targets through, Hiring, Coaching & Mentoring

- Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching

- Ability to relocate to work in Malaysia

Working Hours: 9:00am-6:00pm, 5 days/week with rotation day-off

Work location: Bhiraj Tower Bangna (Near BTS Bangna)

Salary: Bht 39,000 in Thailand, RM 7,300 in Malaysia