Purpose
The Technology Support Specialist assists customers and end users during the installation and use of all of Company's various technology platforms external to product equipment.
Position Responsibilities:
Primary duties:
Be an expert in the various hardware/software offerings that provides and how they interact with product's equipment.
Assist customers and end users through various support channels, providing technical support on the installation, operation, or troubleshooting conforming to established policies and procedures.
Voice suggestions/concerns regarding customer complaint/compliment
Serves as primary intermediary between engineering teams and users regarding installation, function, and use of Company technology products
Develops and maintains documentation.
Continually searches for ways to improve processes or reduce costs
Other duties as assigned.
Requirements:
Graduated in IT, Computer Engineer or related
Knowledge of software systems and computer science concepts e.g. Google Sheets/Docs, Microsoft Windows and Remote Connection Tools
Familiarity with Zendesk or other Ticketing systems
Demonstrated experience with various software system
Strong written and verbal communication and interpersonal skills
Excellent organizational skills
Ability to communicate effectively and establish effective working relationships
Strong service orientation and customer service skills
Excellent ability to quickly understand new software abilities and concepts
