Technology Support Specialist

Location Bangkok
Discipline IT
Job reference BBBH31807_1663811523
Salary Negotiable
Job startdate
Consultant email


The Technology Support Specialist assists customers and end users during the installation and use of all of Company's various technology platforms external to product equipment.

Position Responsibilities:

Primary duties:

  • Be an expert in the various hardware/software offerings that provides and how they interact with product's equipment.

  • Assist customers and end users through various support channels, providing technical support on the installation, operation, or troubleshooting conforming to established policies and procedures.

  • Voice suggestions/concerns regarding customer complaint/compliment

  • Serves as primary intermediary between engineering teams and users regarding installation, function, and use of Company technology products

  • Develops and maintains documentation.

  • Continually searches for ways to improve processes or reduce costs

  • Other duties as assigned.


  • Graduated in IT, Computer Engineer or related

  • Knowledge of software systems and computer science concepts e.g. Google Sheets/Docs, Microsoft Windows and Remote Connection Tools

  • Familiarity with Zendesk or other Ticketing systems

  • Demonstrated experience with various software system

  • Strong written and verbal communication and interpersonal skills

  • Excellent organizational skills

  • Ability to communicate effectively and establish effective working relationships

  • Strong service orientation and customer service skills

  • Excellent ability to quickly understand new software abilities and concepts