Technology Support Specialist

Location กรุงเทพฯ
Discipline IT
Job reference BBBH31807_1663811523
Salary Negotiable
Job startdate
Consultant email nuttha.n@th.experis.com

Purpose

The Technology Support Specialist assists customers and end users during the installation and use of all of Company's various technology platforms external to product equipment.

Position Responsibilities:

Primary duties:

  • Be an expert in the various hardware/software offerings that provides and how they interact with product's equipment.

  • Assist customers and end users through various support channels, providing technical support on the installation, operation, or troubleshooting conforming to established policies and procedures.

  • Voice suggestions/concerns regarding customer complaint/compliment

  • Serves as primary intermediary between engineering teams and users regarding installation, function, and use of Company technology products

  • Develops and maintains documentation.

  • Continually searches for ways to improve processes or reduce costs

  • Other duties as assigned.

Requirements:

  • Graduated in IT, Computer Engineer or related

  • Knowledge of software systems and computer science concepts e.g. Google Sheets/Docs, Microsoft Windows and Remote Connection Tools

  • Familiarity with Zendesk or other Ticketing systems

  • Demonstrated experience with various software system

  • Strong written and verbal communication and interpersonal skills

  • Excellent organizational skills

  • Ability to communicate effectively and establish effective working relationships

  • Strong service orientation and customer service skills

  • Excellent ability to quickly understand new software abilities and concepts