Responsibilities :
• Receiving customer Purchase Order (email, fax, phone, customer portal) and checking all conditions for correctness as per guidelines and convert to Sales Order in SAP
• Printing and sending proforma invoice, order acknowledgement and order confirmation to customer together with estimate delivery date
• Running Availability check (ATP) in sales order and coordinating with supply planning team across all exporting regions in US/EU/China/India/SG & local country warehouses for stock availability, material allocation
• Coordinating with all export regions for vessel booking and tracking to ensure smooth shipping operations, meet distributors / customers request ETA.
• Request shipping document like BL, COO, COA, MSDS, Invoice etc. to CSR export and ensure checking of all documents before sharing to customer by email & courier as required.
• Create Documentary collection letter for customers as and when required.
• Proactively track ETA's or changes, pre-alert sales & customer of potential issues (customs clearance etc.) and check with customer on actual receipt and satisfaction of goods.
• Run Sales order management report & scheduling Report to check and rectify orders on credit, Billing Blocks and unconfirmed material & also to follow up on deliveries.
• Request Free Trade Agreement Certificate for relevant countries
• Coordinate with Global trade compliance team for correct HSN classification
• Arrange with Plant and follow up on pre-shipment sample to Distributors or customers if any.
• Request sample and coordinate with Sample Team for customer's production trial / evaluation.
• Checking airfreight cost with exporting regions Air Freight Forwarder directly or Logistics team.
• Support commercial team for download COA, MSDS. And request TDS, PDS, etc.
• Monitoring payment schedule from customer to avoid overdues
• Set up of credit limits in consultation with commercial & credit teams
• Coordinating with credit managers for order release
• Coordinate with Quality Team on the re-test of stocks in Local Warehouses.
• Checking shelf life ensuring proper communication on shelf life queries
• Create Delivery Note and send to Warehouses & Trucks Company for delivery arrangement.
• Downloading the invoice and submit it for tax generation. Send the original invoice, tax invoice & delivery note (signed by the customer) to the customer as a payment condition by the customer.
Qualifications :
• Bachelor or Master Degree in or specialized certification in Supply Chain.
• Experience - 8-10 years of customer service role in Chemical Industry.
• Good command in English Language.
• Excellent knowledge and application of SAP SD module with good grasp of MM module, Knowledge of EHS, GTS blocks in order
• T codes – VA01, VL01n, VT01n, VF03, VF05, VL09, MD04, MMBE, MM02 and customized Y & Z reports.