One should be ok watching the egregious content
● To be responsible to meet all agreed client SLA's and performance parameters
● Ability to observe, analyze and give constructive feedback
● Firming of quality Parameters and Targets for each process
● Ability to identify training needs of quality teams and accordingly impart training to team members
● Ability to coordinate with the operations team to ensure all parameters are met
● To develop strong inter-personal relationships with team, to cohesively bond them together with the company and integrate them with the vision and core values
● To identify areas of concern and under performance and take corrective actions
● To be directly responsible towards fostering the development of the team by motivating them and ensuring career advancement
● To be a single point of contact with the team and the senior management through effective communication on key deliverables
● To ensure quality reporting and work with operations to build highly effective measurement and reward system based on data.
● To periodically interact with the middle and senior management of client companies.
● Analytical and logical reasoning & numerical skills
● Knowledge about current affair and social media
● Expertise in Excel and PowerPoint
● Flexible in working in all shifts as per business requirement
● Native Chinese, Excellent in oral and written English communication ((B2 level))
● Excellent team player
● Analytical skills and display maturity
● Excellent in MS office - excel, power-point and ability to perform MIS
● Exposure to basic call quality tools is preferable
● Demonstrated proficiency in multi-tasking and clearly demonstrated passion for ensuring the success of Google culture of excellence and commitment to quality and customer service.
● Passion for learning and creative problem-solving. Strong knowledge of cultural context in the user countries supported