This position is responsible for developing and managing operations program for Global Retail Division within the Operations function. Operations program includes development and implementation of policies and procedures; development and management of operational expense budgets; development and implementation of labor model; support of development and implementation of field incentive program; support of loss prevention program; management of new store openings, remodels and closings; management of store maintenance program; management of external vendor relationships; management of cross- functional partnerships at corporate and field; support of corporate/operational initiatives (e.g., Distribution, IT, marketing); development and implementation of operational training program and approach to share best practices and drive operational improvements in stores.
- Develop and implement policies and procedures.
- Develop and manage operational expense budgets.
- Develop and implement labor model.
- Support loss prevention program.
- Manage new store openings, remodels and closings.
- Manage external vendor relationships (e.g., Supplies).
- Foster strong, collaborative working relationships with key cross-functional partners at corporate and in the field.
- Support corporate/operational initiatives (e.g., Distribution, IT, marketing, legal, HR) by facilitating implementation approach.
- Develop and implement operational training program and approach to share best practices and drive operational improvements in stores.
- Manage store operation (O&O); finance (cash collection & reconciliation), inventory management (stock take, inventory adjustment), HR (sourcing for candidates, arranging for interview, WorkDay management, Payroll verification, headcount planning & budgeting), IT (Promotion setting in POS, Non-sales merchandise inventory tracking), Logistics (stocks delivery & returns planning).
Requirements:
- Degree in Business or Marketing with 5 years of significant experience in Sales and Retail Operations Management
- Strong drive with sound business/commercial acumen skills
- Exemplary planning and execution skills: establish plans, manage and improve process, drive team execution
- Superior analytical skills, proficient with numbers and interpretation
- Good business development and negotiation skills
- High impact communication and influencing skills
- Strong problem-solving and decision-making skills
- Ability to build relationships and deal with multiple partners
- Ability to lead, coach and engage teams
