Qualifications:
- Bachelor's Degree or certification in computer science, or a related field is required.
- At least 1 years' experience System analysis with knowledge and business process, workflow, and system
- Previous experience as an application support analyst or a similar role
- Familiarity with Linux and Unix operating systems.
- Experience in troubleshooting and investigating IT system/application incidents, structured approach to problem solving.
- Microsoft Offices Application, Reporter Tools Skill.
- Can on working full time or period working time some of Holiday.
Responsibilities:
- Perform problem analysis and provide application support.
- Troubleshoot and investigate the root cause of incidents that happen within application systems.
- Work closely with Business Analyst and Development Team to ensure the problems are escalated and fixed in time.
- Monitor, update and maintain application systems to ensure they are working as operational.
- Manage relationship with end users and client's IT team.
- Create manual and documentations for users and operation staff.
- Conduct training for users and operation staff.
- Prepare , Create , Analyze management report , Customer report , Project Report for Daily , Weekly , Monthly , yearly.
