Responsibilities:
- Resolve customer queries promptly and accurately via various channels including live chat, email, outbound & inbound calls.
- Provide comprehensive service and product information to customers.
- Utilize market-specific knowledge to identify scalable solutions for improving customer support.
- Identify and escalate priority issues, reporting to high-level management when necessary.
- Maintain detailed records of customer interactions and actions taken.
- Perform other duties as assigned.
Requirements:
- Educational Background: All majors welcome.
- Language Skills: Native Japanese proficiency.
- Expertise: Familiarity with travel and hospitality industries.
- Keyboard Skills: Typing speed >50 wpm with minimum 98% accuracy.
- Listening Skills: Advanced.
- Speaking Techniques: Basic customer service skills with clear pronunciation and no filler words.
Preferred Qualifications:
- Minimum 1 year of relevant customer service experience, preferably in digital/inbound/outbound settings.
- Prior experience in handling Live Chat & Digital Team or familiarity with Social Media.
- Strong communication skills in the native language, both written and verbal.
- Ability to multitask, with strong attention to detail and problem-solving skills.
- Customer-oriented mindset with excellent interpersonal skills.
- Passionate about resolving customer issues and handling complaints.
- Thrives as a team player in a fast-paced, dynamic environment.
- Self-starter capable of working independently with minimal supervision.
